Digital Product & Refund Policy
What happens when a Finished. digital document is purchased, delivered, or needs correction.
Review before purchase
Finished. provides a live preview and watermarked PDF preview so you can review the document design and information before paying. Please check names, dates, spelling, layout, and other details before checkout.
Digital delivery
After a verified paid digital order, Finished. sends a secure download link to the email associated with the order. Paid download links are currently designed to expire after 30 days, so save your file promptly.
When we will make it right
If you are charged twice for the same order, do not receive the paid file because of a Finished. technical failure, or receive a file that cannot be generated correctly because of a defect in our service, contact support. We will first try to correct or redeliver the file. If we cannot provide the purchased digital product, we will refund the affected charge.
Change-of-mind and customer-content errors
Because clean digital files are delivered immediately and cannot be returned in the same way as physical goods, we generally do not provide refunds solely for change of mind after the paid file has been made available.
Errors in names, dates, wording, addresses, or other information entered by the customer are generally not a basis for a refund. Contact support anyway if you encounter a problem; where reasonably possible, we will help you correct and regenerate the document.
Bundles
Digital bundles are sold as one coordinated purchase. If a technical defect affects only one included document, we will attempt to correct or replace that document. If the bundle cannot be substantially fulfilled, we will determine an appropriate partial or full refund based on the affected order.
Printed products
Printed fulfillment is not part of the initial Finished. launch. If printed products are introduced, separate production, shipping, cancellation, and damage policies will be posted before those products are sold.
How to request help
Use the Finished. support page and include the order number, email used for the purchase, and a description of the issue. Do not send payment-card numbers or other unnecessary sensitive information.